Privacy Policy

Privacy Policy

Last Updated: September 12, 2024

Gaiavation Inc. (“we,” “our,” or “us”) values your privacy and is committed to ensuring transparency and compliance with all relevant legal frameworks, including those required by the Google Play Store, Apple’s App Store, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data privacy regulations. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Eazdrop mobile application product (the "App") and related services ("Services").

By using Eazdrop, you agree to the terms set forth in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with Eazdrop, we collect personal information you provide directly to us, including:

• Account Details: Name, email address, phone number, username, and password.

• Profile Information: Profile picture, interests, social media account integration (if connected), and other information you choose to provide.

• Payment Information: When you purchase premium features or subscriptions, we collect payment details necessary to process the transaction, such as credit or debit card information.

1.2 Information Collected Automatically

When you use Eazdrop, we automatically collect certain information to ensure the functionality and security of our services, including:

• Device Information: Information about your device, including its unique identifiers, hardware model, operating system, browser type, mobile network, and IP address.

• Usage Data: Information about how you use the App, such as the features accessed, time spent on the App, interactions with other users, and preferences.

• Location Data: If you enable location services, we collect geolocation data to support features such as the Nearby Listener, personalized content, and location-based services.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with the App and enhance your user experience. You may control the use of cookies through your browser settings.

1.3 Information Collected from Third Parties

We may receive information from third parties, including:

• Social Media Accounts: If you link your account to a third-party service (e.g., Facebook, Google), we may collect information from that service to facilitate account creation and personalization.

• Advertisers and Analytics Providers: We may obtain information from partners that provide advertising and analytics services, allowing us to deliver personalized ads and understand user behavior.

2. How We Use Your Information

We process your personal data for the following purposes, relying on legal grounds such as your consent, our legitimate interest, and the performance of a contract with you.

2.1 To Provide and Improve Our Services

We use your personal data to:

• Facilitate the operation of Eazdrop, including creating and managing your account.

• Enable core features, such as video and audio communications, group interactions, and personalized content suggestions.

• Ensure the security and integrity of our platform.

2.2 For Personalization and Analytics

We analyze user data to:

• Personalize content recommendations based on your interactions and preferences.

• Optimize the user experience through performance analysis and feature enhancements.

• Provide targeted advertising that aligns with your interests.

2.3 Communication and Support

We use your contact details to:

• Send you important communications regarding updates, security alerts, and changes to the platform.

• Provide customer support and address inquiries or issues related to your account or our services.

2.4 Legal and Compliance Obligations

We process your data to comply with legal obligations, such as:

• Responding to valid legal requests from law enforcement, regulatory authorities, or courts.

• Preventing fraud, unauthorized access, or violations of our Terms of Service.

3. Sharing of Your Information

We take the sharing of your data seriously and limit disclosure to the circumstances outlined below.

3.1 Sharing with Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as:

• Payment processing.

• Cloud hosting and data storage.

• Analytics and advertising services. These providers are obligated to handle your data securely and in compliance with applicable laws.

3.2 Legal Compliance and Security

We may disclose your information if required to:

• Comply with legal obligations, including court orders, subpoenas, or government requests.

• Protect the rights, property, or safety of our users, employees, or the public.

• Investigate or prevent fraud, security breaches, or other illegal activities.

3.3 Business Transfers

If Gaiavation Inc. is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction. In such cases, we will notify you of any changes in data ownership and your rights.

3.4 Consent-Based Sharing

You have control over certain types of data sharing. For example, if you enable location sharing via Nearby Listener or post public content, you consent to sharing this data with other users or making it publicly available.

4. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal data.

4.1 Access and Correction

You can access, review, and update your personal information directly through your account settings. If you need further assistance, please contact us at admin@gaiavation.com.

4.2 Data Portability

You have the right to request a copy of your personal data in a machine-readable format, allowing you to move it to another service provider.

4.3 Deletion of Data

You may request the deletion of your personal information at any time by contacting us or through your account settings. Note that certain legal obligations may require us to retain specific data for compliance purposes.

4.4 Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by adjusting your preferences in your account settings or by following the unsubscribe instructions in our emails.

4.5 Revoking Consent

Where we rely on your consent to process your data (e.g., for location sharing), you may withdraw consent at any time. However, this may impact your ability to use certain features of the App.

5. Security of Your Information

We implement robust security measures to protect your personal data, including:

• Data encryption in transit and at rest.

• Secure access controls and authentication protocols.

• Regular security audits and monitoring.

While we strive to safeguard your data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a security breach involving your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Data retention periods vary based on the type of data and the context of its collection. For instance:

• Account information is retained until you request its deletion.

• Location data is stored for varying periods depending on the services used, such as location-based features in Nearby Listener.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your own, including the United States, where our servers are located. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure that your data is protected when transferred internationally.

8. Children's Privacy

Eazdrop is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will take immediate steps to delete the information.

9. VOIP Telephony Calls to Non-Eazdrop Users

9.1 Collection and Use of Data for VOIP Calls

When you use the Eazdrop application to initiate VOIP (Voice Over Internet Protocol) calls to individuals who are not registered users of the Eazdrop platform, we collect and process additional information necessary to establish and maintain the telecommunication connection. This data includes:

Phone Numbers: The phone numbers of both the Eazdrop user initiating the call and the non-Eazdrop recipient.

Call Metadata: Information such as the call’s start and end time, duration, and other associated data, including recipient contact information.

Call Logs and Diagnostic Data: Technical logs and connection details, such as IP addresses, signal data, and other diagnostic data, to troubleshoot issues, ensure call quality, and provide necessary support.

This information is collected solely for the purpose of delivering the VOIP service and ensuring the quality and reliability of the calls. All data is handled in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and will not be used for purposes unrelated to VOIP services unless otherwise disclosed and consented to by you.

9.2 Involvement of Third-Party Telecommunications Providers

The VOIP services used to connect Eazdrop users with non-Eazdrop recipients are facilitated through third-party telecommunications providers ("VOIP Providers"). These providers are responsible for routing and transmitting VOIP calls and may collect, store, and process certain data to support these functions. This data may include call-related information such as phone numbers, call times, and connection performance metrics.

We engage with VOIP Providers that are contractually obligated to comply with applicable privacy and data protection laws, including but not limited to GDPR and CCPA, and to ensure the security of the personal data they process on our behalf. These providers act as data processors, and we implement appropriate data processing agreements to safeguard your information in compliance with the legal requirements for data controllers and processors.

9.3 Legal Basis for Data Processing

The processing of personal data related to VOIP calls, including phone numbers and call metadata, is carried out under the legal basis of legitimate interest and performance of a contract. This processing is essential for the delivery and functionality of the VOIP services offered by Eazdrop. In jurisdictions requiring explicit consent for the processing of certain personal data (e.g., location or call recording), we will request your consent before collecting such data.

9.4 Data Retention

We retain VOIP call data, including phone numbers, call logs, and metadata, for as long as is necessary to fulfill the purposes outlined in this section or as required by law. Call data may be stored for troubleshooting, auditing, or legal purposes, but will be deleted or anonymized after it is no longer required for these purposes, in accordance with applicable data retention policies.

9.5 User Consent and Responsibility

By using the VOIP calling feature to contact non-Eazdrop users, you confirm that you have obtained any necessary consent from the call recipient where required by law. You further acknowledge and agree to the collection, processing, and sharing of the data as outlined in this section.

We are not responsible for the handling of data by third-party VOIP Providers beyond the scope of our contractual arrangements. For any concerns regarding the handling of data by these third-party providers, please contact us directly or refer to their privacy policies.

9.6 Disclaimer of Liability

While we take reasonable measures to ensure the security and privacy of your data, including engaging compliant third-party VOIP Providers, we do not guarantee the security of data transmitted over VOIP services due to the inherent risks of internet-based communications. You acknowledge and agree that Eazdrop is not liable for any unauthorized access, interception, or loss of data that occurs during VOIP calls, except to the extent required by law.

Any changes to our practices regarding VOIP calls and data collection will be reflected in updates to this Privacy Policy, and we will notify you of significant changes as required.

10. Compliance with Apple’s App Store and Google Play Store Requirements

As required by Apple’s App Store and Google Play Store policies, we disclose how we collect, use, and share data, ensuring transparency. The Data Safety Section on Google Play Store and App Store Privacy Labels reflect our data practices. The labels include details about the data types we collect, how they are used, and whether they are shared with third parties.

We comply with additional privacy safeguards imposed by both platforms, including but not limited to:

• Requiring opt-in consent for sensitive data collection, such as geolocation and camera/microphone access.

• Providing clear in-app links to this Privacy Policy.

• Ensuring adherence to applicable rules governing personalized advertising and tracking.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy from time to time. When updates are made, we will revise the "Last Updated" date at the top of this policy. For significant changes, we may provide additional notice via email or in-app notifications. We encourage you to periodically review this policy to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Gaiavation Inc.

1401 21st St, Ste R

Sacramento, CA 95811

Email: admin@gaiavation.com

Phone:1-844-266-7448